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Frequently Asked Questions
Can I pick up the car at Tirana Airport?
Yes! We offer convenient airport pickup at Tirana International Airport (TIA). Our representatives will meet you in the arrivals hall, and you can start your Albanian adventure immediately upon landing.
What happens if I have an accident or breakdown?
In case of an accident, contact us immediately at our 24/7 emergency number. For breakdowns, we provide roadside assistance. All our vehicles are covered by comprehensive insurance, and we'll arrange a replacement vehicle if needed.
Are there any restrictions on where I can drive the rental car?
You can drive throughout Albania and neighboring countries like Montenegro, Kosovo, and North Macedonia. However, you must inform us in advance for cross-border travel and may need additional documentation.
What fuel policy do you use?
We operate on a 'full-to-full' policy. You receive the car with a full tank and must return it with a full tank. If you return it with less fuel, we'll charge you for the missing fuel plus a refueling service fee.
Can I add additional drivers to my rental?
Yes, you can add up to 2 additional drivers for a small daily fee. All additional drivers must meet the same age and license requirements and be present at pickup to sign the rental agreement.
What if I need to extend my rental period?
Extensions are subject to vehicle availability. Contact us at least 24 hours before your scheduled return to check availability and confirm the extension. Additional charges will apply for the extended period.
Do you offer child safety seats?
Yes, we provide child safety seats for infants and children. Please request them when making your booking. We have various sizes available, and there's a small daily rental fee for each seat.
What's your cancellation policy?
Free cancellation up to 24 hours before pickup. Cancellations within 24 hours incur a 50% charge. No-shows are charged the full rental amount. Refunds are processed within 5-7 business days.
Is there a mileage limit on the rental cars?
Most of our vehicles come with unlimited mileage within Albania. However, some premium vehicles may have daily mileage limits. Check your rental agreement for specific terms, or contact us for clarification.
What insurance coverage is included?
All rentals include basic third-party liability insurance. We also offer comprehensive coverage options including collision damage waiver (CDW) and theft protection. Additional coverage can be purchased at pickup.
Can I return the car to a different location?
Yes, we offer one-way rentals between major cities in Albania for an additional fee. This service is subject to availability and must be arranged at the time of booking. Contact us for specific pricing.
What happens if I return the car late?
Late returns are charged at the daily rate for each additional hour. If you're more than 2 hours late, you'll be charged for an additional full day. Please contact us if you anticipate being late.
Do you provide GPS navigation systems?
Yes, GPS navigation is available as an optional extra for a small daily fee. Our GPS units are pre-loaded with maps of Albania and neighboring countries to help you navigate easily.
What should I do if I get a traffic fine?
Any traffic fines incurred during your rental period are your responsibility. We'll forward any fines received to you, and you must pay them directly to the relevant authorities within the specified timeframe.